Terms and Conditions

01At a Glance

The key points, in plain language. The full details follow below.

02Reservations

Reservations can be made by phone, text, email or through the quote form on our website. A reservation is confirmed only when we have sent you a confirmation by text or email that includes your pickup date, time, address and fare. Until then, a request is not a booking.

You are responsible for giving us accurate details — especially pickup address, pickup time, flight number and number of passengers. If details change, tell us as soon as possible (see Cancellations & Changes). We may not be able to accommodate changes that require a larger vehicle or an earlier pickup on short notice.

Bookings made on behalf of someone else (for example by a hotel, vacation-rental host, employer or family member) are subject to these Terms, and the person making the booking is responsible for the fare and any fees unless we have agreed otherwise in writing.

All trips are by appointment. We recommend booking as early as possible; same-day requests are accepted when a vehicle is available. Departures before 6 a.m. should be booked by the previous day.

03Pricing & Payment

Fares are flat rates based on the pickup location, destination and vehicle, quoted before you book. The quoted fare covers the trip described in your confirmation. It does not change because of traffic or a delayed flight.

Additional charges may apply for:

• Extra stops or a change of destination requested during the trip
• Wait time beyond the included allowance (see Wait Time & No-Shows)
• Tolls or airport fees incurred at your request, where applicable
• Cleaning of the vehicle after excessive soiling or damage (see Passenger Conduct)
• Late-night or holiday surcharges, if any, which will be stated in your quote

Payment is due at the end of the trip unless other arrangements have been made. We accept major credit and debit cards and cash; corporate and standing-reservation clients may be invoiced. We may request a card on file or a deposit to hold reservations for groups, events, holidays or long-distance trips.

Gratuity is not included in the fare and is entirely at your discretion.

04Cancellations & Changes

We hold a vehicle and a driver for your trip, so we ask for notice if your plans change. Cancel or change a reservation by calling or texting us at (704) 604-1064.

• More than 24 hours before pickup — cancel or change free of charge.
• Inside 24 hours — cancellations are charged 50% of the quoted fare.
• Inside 4 hours, or after the driver has been dispatched — the full fare is charged.

Changes to pickup time or address are free when we can accommodate them; if a change means we cannot perform the trip as booked, it is treated as a cancellation under the rules above.

Group, event and multi-vehicle bookings may carry a different cancellation window, which will be stated in your confirmation.

05Wait Time & No-Shows

Home, hotel and office pickups

Your driver arrives about 15 minutes before the scheduled pickup and will text you on arrival. The first 15 minutes after the scheduled time are included. Beyond that, wait time may be charged at $1 per minute, and if we cannot reach you within 30 minutes the trip may be treated as a no-show and the full fare charged.

Airport pickups

We track your flight and base your pickup on actual arrival time. Wait time is included for 45 minutes after a domestic landing and 60 minutes after an international landing, to allow for deplaning and baggage claim. Additional wait time beyond that may be charged at the rate above. If we cannot reach you within 60 minutes of landing, the trip may be treated as a no-show.

No-shows

A no-show is charged the full quoted fare. Before treating any trip as a no-show, we will call and text the number on the reservation.

06Airport Pickups & Drop-offs

• Flight tracking. Give us your flight number and we monitor it. Delays, early arrivals and gate changes are adjusted automatically at no extra charge.
• Missed connections and re-bookings. If your arrival changes to a different flight or day, contact us so we can reschedule. Rescheduled trips are subject to vehicle availability.
• Meeting point. Standard pickups are curbside at the arrivals level; your driver will text the door number. Meet-and-greet inside baggage claim is available on request and may carry an additional fee.
• Departure timing. We will recommend a pickup time based on your flight, airline and day of travel, but the final choice of pickup time — and arriving at the airport in time for your flight — is your responsibility. We are not liable for missed flights caused by traffic, weather, airport conditions or a pickup time you selected against our recommendation.
• Airport rules. Pickups and drop-offs follow Charlotte Douglas International Airport's ground-transportation rules, which may change without notice.

07Passenger Conduct

We want every trip to be safe and pleasant for you and your driver. In our vehicles:

• Seat belts must be worn by all passengers at all times, as required by North Carolina law
• No smoking, vaping or open containers of alcohol
• No illegal substances or weapons carried in violation of law
• Food and drink are permitted with care; please avoid anything likely to stain or spill
• Passengers must not distract the driver or interfere with the safe operation of the vehicle

The driver may refuse or end a trip, without refund, if a passenger is abusive, intoxicated to the point of being a safety risk, or otherwise endangers the driver, other passengers or the vehicle. Passengers are responsible for damage they cause. Excessive soiling (for example, illness or spills requiring professional cleaning) is charged a cleaning fee of up to $250.

Passenger capacity is limited by the vehicle's seat belts. We cannot carry more passengers than the vehicle is rated for.

08Children & Car Seats

North Carolina law requires children under 8 years old and under 80 pounds to ride in an appropriate child restraint. Infant, convertible and booster seats are available on request — please tell us the ages and approximate weights of children when you book so the right seat is installed. You may also bring your own seat, which you are responsible for installing.

Children under 16 must be accompanied by an adult unless we have agreed otherwise in advance with a parent or guardian.

09Luggage & Personal Property

Please tell us how much luggage you're bringing so we can send a suitable vehicle. Luggage counts for each vehicle are listed on our Fleet page. We reserve the right to decline items that cannot be carried safely.

Passengers are responsible for their belongings. Alpha is not liable for loss of or damage to luggage or personal items except where caused by our negligence. If you leave something in a vehicle, contact us right away — we'll do our best to return it, and may charge a delivery fare for returning items to you.

Pets are welcome by prior arrangement. Service animals are always welcome.

10Liability

Alpha is a licensed and insured passenger carrier. We will exercise reasonable care and skill in providing transportation, but we cannot control weather, road conditions, traffic, accidents, airport operations, mechanical failure or other events beyond our reasonable control, and we are not liable for delays or losses caused by them.

To the fullest extent permitted by law, our total liability for any claim arising from a trip is limited to the fare paid for that trip, except for personal injury or death caused by our negligence, or other liability that cannot be limited by law. Nothing in these Terms limits any rights you have under applicable consumer-protection law.

If a vehicle becomes unavailable because of breakdown or an emergency, we will do our best to provide an alternative vehicle or arrange comparable transportation. If we cannot, your fare will be refunded in full.

11General

• Privacy. Our Privacy Policy explains how we handle your information and forms part of these Terms.
• Website. Content on alphacarservices.com is provided for information. Fares and availability shown online are indicative until confirmed in a reservation.
• Changes to these Terms. We may update these Terms from time to time. The version in effect when you book applies to that reservation.
• Governing law. These Terms are governed by the laws of the State of North Carolina. Any dispute will be resolved in the courts of Iredell County, North Carolina, unless the law requires otherwise.
• Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
• Entire agreement. These Terms and your confirmation make up the whole agreement for your trip. Anything different must be agreed by us in writing.

12Contact Us

Questions about these Terms or a reservation:

• Alpha Car Services — Kevin Graves, Owner
• Phone / text: (704) 604-1064
• Email: info@alphacarservices.com
• Mooresville, NC